Refund Policy
At EpicVINReport Australia, we value customer satisfaction and aim to provide a reliable,
transparent experience. However, due to the digital nature of our product, all vehicle history
report purchases are considered final and non-refundable.
Our reports are provided for informational use only and should not be relied upon as the sole
basis for making purchase or sale decisions. By placing an order, you agree to the terms
outlined below.
Non-Refundable Policy
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Strict No-Refund Clause: All payments made to EpicVINReport Australia are
final. Once a report is delivered, it cannot be refunded or cancelled.
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48-Hour Window: Any request for a refund must be submitted within
48 hours of report delivery. Requests made after this period will not be
considered.
-
Data Accuracy Disclaimer: We do not guarantee the availability or
completeness of all
vehicle data. The information is sourced from verified databases, and
availability may vary
depending on the vehicle’s history.
-
Disputes & Chargebacks: In the event of a dispute or chargeback,
EpicVINReport Australia reserves the right to pursue appropriate legal action.
Exceptional Circumstances for Refund
Refunds may only be considered in the following limited cases:
- The delivered report was completely blank and contained no data
- You were charged twice for the same report due to a processing error
Non-Eligible Refund Reasons
Refunds will not be issued under the following circumstances:
- Perceived errors or dissatisfaction with the report content
- Missing or incomplete information (data availability depends on record sources)
- Delays in report delivery (our delivery window is 6–12 hours)
- Change of mind after purchase
How to Request a Refund (If Eligible)
If you believe you are eligible for a refund based on the above conditions, please send an email
to info@au.epicvinreport.com with the following
information:
Email Subject: Refund Request
- Your Full Name
- Email Address used for purchase
- Vehicle VIN
- Reason for refund
- Date of Purchase
- Payment Method: Stripe or PayPal
- Last 4 digits of card (for Stripe) or PayPal Transaction ID
Refund Processing
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Review Timeline: Refund requests will be reviewed within 10 business days
of receiving your complete request.
-
Refund Method: Approved refunds will be issued via the original payment
method (Stripe or PayPal) used at the time of purchase.
Additional Notes
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Disclaimer of Liability: EpicVINReport is not responsible for any losses or
decisions made based on the content of the reports.
-
Informational Purpose Only: Our reports are designed to inform; they are
not a substitute for legal or mechanical advice.
Contact Us
If you have any further questions about our Refund Policy, please get in touch with us: